Your Privacy
Last updated 25 August 2026
This privacy policy explains how Banks & Co Ceramics (“we”, “us”) collects, uses and protects the information you give us. We use it only to respond to your enquiry and carry out any tiling work you ask us to quote for.
When you contact us through the quote form, we collect your name, email address, phone number, the service you are interested in, your preferred contact method and any description you send. If the job goes ahead, we also collect the site address and any other details needed to carry out the work.
We use your information solely to respond to your quote request, arrange and carry out any tiling work, and keep the records required for our business. We do not sell your data or share it with third parties for marketing.
Your enquiry is handled using secure, industry-standard services. Records are kept confidential and retained for 24 months from our last contact with you about it.
If you accept optional cookies we use Google Analytics 4 to understand how people find and use the site, which pages are visited, and whether people tap the phone number or email address. Until you accept, none of that runs: Google Analytics is not loaded, no analytics cookies are set, and no identifier is created on your device. If you decline, it stays off. Sending a quote request is handled the same way either way. Full detail is in the cookie and tracking information.
Separately, we keep a plain tally of how many times each page is viewed and how many people accept or decline optional cookies. It uses no cookie, stores nothing on your device, and creates no identifier: your visit becomes part of a number and no record of it is kept. It is never shared with Google or anyone else.
You have the right to ask what personal data we hold about you, to have it corrected or deleted, and to withdraw your consent for us to contact you at any time. To make any such request, please get in touch on +447815732401.
If you have any questions about this policy or how your information is handled, please contact Banks & Co Ceramics on +447815732401 or at banksco.ceramics@aol.co.uk.